Food Products are Not Returnable
We cook to order and fresh broth has a shelf life of seven days if refrigerated. Frozen broth keeps for six months. So if your broth arrives slightly less than frozen, go ahead and refreeze it without concern. It will not affect the quality.
If it arrives completely thawed and at room temperature, please do not consume it. Email us (click on the envelope icon in the upper right corner of this web site) and we'll ship a replacement. Please hold onto the packaging and broth until we speak with the shipping company and file a claim. They may want to retrieve the packaging and learn what went wrong.